Job Description

Job Description

Job Description

American Airlines Center is one of the nation’s top arenas. Since openings its doors in 2001, American Airlines Center has been setting the precedent for sporting and live entertainment events. Bringing in a variety of big name shows and housing both the Dallas Mavericks and the Dallas Stars. American Airlines Center serves more than 2 million guests during 200+ live events each year. We aim to provide genuine, memorable and innovative experiences to every single one of our guests and demand excellence and creativity in everything we do.

The Premium Services Intern assists with the daily and occasional nightly duties as related to Premium Services. Works directly with Premium Marketing Manager to maintain client communication and CRM system.

Essential Functions : include the following, other duties may be assigned:

• Responds to all inbound phone and email digital ticketing questions and correspondence
• Provides support to the Premium Marketing Manager for CRM and ticketing system
• Assists in updating the Account Manger site and American Airlines Center App with new information regarding upcoming events and account reminders
• Provides administrative support to the VP, of Premium Retention & Analytics and department staff as needed
• Provides major phone and email support regarding additional requests including add-ons, event information, account invoicing and account payments
• Maintains meeting notes, events schedule and manager meetings on the Premium Services calendar
• Interacts with high profile clientele and/or difficult guests in a professional manner at all times
• Works directly with the Box Office department in support of the Premium Services team
• Drafts emails for Premium Services department regarding Third Party event announcements, playoffs, contract renewals and payments
• Works with Premium Concierge Captains to maintain documents and monitor supply inventory needed for day of events
• Submits work orders and maintenance requests to Operations
• Other duties as assigned

Education / Qualifications:

• Bachelor’s Degree (B.B.A.) in business administration and/or other degree related to Public Relations and Hospitality and/or related experience is preferred
• Knowledge of Salesforce, Archtics, Word, Excel, PowerPoint, Photo Shop and Illustrator is preferred
• Knowledge of club and restaurant operations
• Must have the ability to work in a team environment and handle several projects at once and under pressure
• Must have excellent customer service skills, written and verbal communication skills, and organizational skills
• Ability to interact with high profile clientele and/or difficult guests in a professional manner at all times

Physical Demands/Work Environment:

• The noise level in the work environment is usually moderate, however, during events; the noise level may be loud
• Will be required to work some evenings, weekends and occasional holidays
• Requires the ability to stand, walk, use hands to handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl and talk or hear and climb stairs up to 6 hours
• Requires the ability to lift and/or move up to 25 lbs

AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS
Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation. Medical documentation will be required to support any request for medical restrictions that impact job duties. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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